- Stampede GMC Pontiac Buick
- 1110 - 9 Ave SW
- Calgary AB
- T2P 1M1 Canada
- Toll-Free: 1-866-526-1616
- www.stampedegmc.com
About Us
OUR MISSION
To serve our customers ...
"Stampede GMC Pontiac Buick's goal as it relates with our customers is to have them treated so well, and dealt with so fairly and honestly, that dealing elsewhere would be totally out of the picture."
To serve our employees ...
"Stampede GMC Pontiac Buick's goal as it relates with our employees is to provide them with a working atmosphere which encourages personal and financial growth maximizing each individual's potential within the structure of a team environment."
To serve our community ...
"Stampede GMC Pontiac Buick's goal as it relates with our local Community is to be an active participant in keeping it viable and prosperous now and for future generations."
To operate profitably ...
"Stampede GMC Pontiac Buick is responsible to providing its ownership with a fair and equitable return on based on their capital investment."
OUR OPERATIONAL PRIORITIES
10-Foot Rule
"Within 10 Feet of a customer and(or) employee, make eye contact, smile, say hello. Be sincere, it counts!"
Home Philosophy
"Each employee is responsible for ensuring our workplace is safe, presentable, accessible, tidy so-as-to create a Home environment, one in which our customers feel welcome and comfortable."
Active Listening
"Seek first to understand, only once you understand, then seek win-win scenario's in which you can then be understood. Align yourself with the customer and your teammates by listening to them. In doing so your create confidence and earn trust."
Do the Right Thing!
"It is never the wrong time to do the right thing. Remember, integrity is a choice worth making."
a. Never lie to a customer or teammate.
b. Do not guess. If you do not know an answer find out. If you guess and are wrong … you lied.
c. The customer is not always right. Get help if you need it.
d. Take responsibility for mistakes and poor expectations by saying "I APOLOGIZE". Then FIX IT!
e. Always do your best. Remember, if it is worth doing at all, it is worth doing it right.
f. Always communicate. Keep your customers "in the loop" and never assume a customer understands. It is better to give too much information, than not enough.
g. Only promise what you can deliver … then deliver on that promise. Non-negotiable.
Accountability
"Our success depends on the superior performance of each employee in support of our customers. Sustained high performance leading to world class and industry leading recognition is most likely to occur when employees commit themselves to the organizations philosophy. This type of commitment does not just happen. It is created when all stakeholders (employees, Jr. Leadership and Sr. Leadership) all hold themselves responsible and accountable to the corporate philosophy and each other.
Training
"Each member of the Stampede Team must be committed to continually learning skills which will enable us to be effective in our assignments and that help us to be adaptable to changing demands and in doing so create a culture which can be called "a learning organization".
Communication
"All stakeholders must be committed to timely, accurate, honest and candid communication. This communication commitment will ensure each Stampede Team member will be able to serve the customer and each other with the most up-to-date information available. Further, communication is the lifeblood of Stampede GMC Pontiac Buick, without it, we die.
100% Execution of and Adherence to General Motors of Canada Standards
"When all is said and done, when our customers think about their sales or service experience, we want them to feel confident with their decision to deal with us, knowing they were treated personally and professionally by a world class and industry leading organization." - Glen Bridarolli, General Manager